We’ve thought of every detail to ensure your safety while you’re staying at Meliá Cuba. La Unión Managed By Meliá Hotels International, Jagua Managed By Meliá Hotels International, Camagüey Colón Managed By Meliá Hotels International, Gran Hotel Managed By Meliá Hotels International, The first to receive offers and promotions.

Somos muy conscientes de que la pandemia de COVID-19 y la respuesta de las autoridades gubernamentales y sanitarias cambian y se desarrollan constantemente. Customers can decide whether they want to use the cleaning service during their stay. Meliá Hotels International is very much aware that events related to the COVID-19 coronavirus and the intense amount of information it is generating requires us to make an extra effort regarding transparency, openness and proximity with respect to everyone who has placed their trust in our company.

Based on these principles, new cleaning, hygiene and social distancing measures have been developed to allow the opening of our hotels within a framework of confidence and safety. • We’ll give you up-to-date information before you arrive so you can travel safely and confidently. We hope to see you soon. A takeaway service allows customers to enjoy their food wherever they wish (beach, room, etc.). Por ello, hemos decidido extender estos niveles durante un año a todos aquellos clientes con fechas de revisión de su nivel comprendidas entre el 1 de marzo del 2020 y el 31 de diciembre de 2020.

Hydroalcoholic solution dispensers for hand cleaning will be placed in public areas. Se incorporan dosificadores de soluciones hidroalcohólicas para manos en las zonas comunes. Política de cancelación. For bookings made before today, our cancellation policy is as follows. If the booked hotel is itself quarantined during the guest’s stay, the hotel will abate or return any payments the guest would otherwise have to make in the proportion corresponding to the date on which quarantine is ordered. Buffets adapted to a market-style format, with our expert chefs directly serving customers a wide range of different dishes. We’ve improved our demanding health and safety protocols to ensure your welfare everywhere in the hotel. A post-coronavirus sales and marketing action plan has been prepared by Melia Hotels. Cancellation policy.

We are aware that the COVID-19 pandemic and the response from the government and health authorities are constantly changing and developing. Hemos adaptado la operativa de nuestros hoteles a los más exigentes estándares de seguridad e higiene y los abriremos con Stay Safe with Meliá, A Program certified by Bureau Veritas, que garantiza la calidad de los protocolos establecidos, así como su cumplimiento e implementación en los hoteles de Meliá. Given the extraordinary situation created by Covid-19, Meliá has devised an operational transformation strategy based on the following premises: Reduced contact in interactions between customers and employees, Optimisation of operational processes, simplifying and digitalising the service, Adaptation of our brands to new paradigms and customer needs. El nivel que tiene cada miembro permanecerá sin cambios incluso para aquellos que no cumplan el requisito mínimo de estancias, noches o puntos para permanecer en su nivel. En estos momentos y hasta día 31 de Octubre del 2020 todas nuestras tarifas a la venta son cancelables sin coste.
customer experience transformation programme. Save with our offers and promotions.

Remember that your points do not expire if you make a movement every 12 month in your account. From MeliáRewards we want to remind you that we are still here for you and, that is why, we want to minimize the impact of this situation by extending the benefits and advantages of the Silver, Gold and Platinum levels for another year. Se mantiene la papelera del baño con tapa, doble bolsa y accionamiento no manual. A new signage system to inform customers and indicate how spaces will be used and the need for social distancing.

Soon you will be able to look at everything in your private area at www.meliarewards.com. When using the email to contact, we need you to identify your reservation in the Subject field with this information: check in date and booking reference (SUBJECT: LOC XXXXXX - DAY/MONTH/YEAR). Español atencionalcliente.reservas@melia.com, Información sobre cambio de hotel por cierre, Alemania +49 30 22386275 (Servicio en Inglés), Latinoamérica +52 55 4170 3549 (Servicio en Español), Resto del mundo +44 20 3499 8649 (Servicio en Inglés). Pronto podrás revisarlo todo en tu área privada en www.meliarewards.com. conditions or for which you agree to pay a possible difference in rate without any management fee. Likewise, for no one to miss the opportunity to enjoy their birthday gift, we have extended the validity of its use until December 31, 2020 for all those that expire between February 1 and June 30. • We’ve ensured a safe distance by reducing the capacity in hotel lounges and other areas, redistributing spaces and service schedules, and providing appropriate signage so you can enjoy every part of the hotel without worry-free.

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